The Benefits of Outsourcing

by Jenny on February 24, 2013

You may have noticed that businesses these days are increasingly relying on outsourcing for their call centers, blogs, and handling of sales reports. Global Response is a leading company providing these exact services. With so many different outsourcing companies to choose from though, it's hard to know where to begin. Here are a few reasons Global Response comes to mind:

Their business process outsourcing (BPO) goes above and beyond standard accuracy and productivity models at a cost-effective price.
When using their outsourcing for sales reports, you will find a level of accuracy with their agents not found anywhere else. They rely on 30 different individuals who handle 25 percent of total client sales reporting, and these individuals are trained to reach accuracy levels of 99 percent with their work. Their agents audit both their own data and data entered by others so you see a good deal of self-reliance with these people. Some of them have been with the company for over 15 years at this point.

These are people who are able to enter 45-60 contracts an hour. You can see how it's much more effective in terms of cost to hire agents through a company like this rather than hiring and training in-house staff. It would require a good deal of time and money on your part to get in-house agents to this level, so many companies find it more productive to rely on outsourcing.

They provide a level of efficiency for BPO and call center outsourcing that is hard to beat.
One of the best aspects of their outsourcing is that they provide a high level of efficiency. They have developed and implemented a paperless system that allows them to receive, process, and relay information at increasing speeds. Clients are given access to this system as well, allowing everyone to stay in constant contact and immediately resolve any issues that come up.

They rely on this system to such a degree that their agents are able to meet incredibly strict deadlines at the end of the month in regard to the BPO. While normally expecting agents to complete their work within 24 hours, they are expected to complete all work on the same day as requested the last three days of the month. If this becomes a problem, they simply add more agents to the task at hand.

Because of this system, customer service agents are also able to more easily access information about the brand they are representing. This means that they have actual knowledge about the products and can use this to effectively answer any questions that customers have.

Their emphasis on customer service is exquisite and extends to blogging outsourcing.
Not only does Global Response focus on call center outsourcing for customer service, but also blogging outsourcing. This company believes that customer service extends to more than just answering a customer's questions via telephone. In order for a brand to stay ahead in the game, they believe in the need to focus on social media across all channels. This includes a focus on the brand's online presence. In order to assure this need is met, they provide services to increase site traffic (using SEO keywords and the like), answer inbound calls, monitor the site 24/7, push to upsell, ensure mobile access to the site, and gather consumer data for better marketing.

In order to maintain this web presence, they utilize social media platforms like WordPress, Tumblr, Facebook, Twitter, Pinterest, and many others. In this day and age, it's important to stay connected. In order for a potential client's needs to be met by outsourcing, there has to be a significant focus on these platforms. Global Response promises this.

Contact them for more information.
Feel free to call toll-free at 800-537-8000, email at sales@globalresponse.com, or fill out the contact form on their site for further information about these services.
 

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